Customer Relationship Management (CRM)

ADG helps clients develop and manage a CRM business strategy that optimizes their customers’ long-term value. By growing and nurturing the customer relationship, companies can forge a loyal and life-long consumer base.

ADG services include:

• Strategy and planning
  
• Account management
  
• Customer needs assessment and requirements
  
• Relationship management and maintenance
  
• Opportunity assessment and definition
  
• Customer service
  
• Competitive assessment
  
• Data analysis, measurement and modeling
  
• Predictive modeling
  
• Data mining
  
• CRM architecture and implementation
  
• Systems and database integration